TERMS OF SERVICE

DELIVERY POLICY:

UPS Courier Service.

Due to Covid 19 and Lockdown, deliveries can now take up to 10 working days.

This is due to the high volume of orders we receive at HC Personal Shopper.

Returns Policy

Returned items must comply with our returns policy:

Your returned item must arrive with HC no later than 14 days after your delivery date. We recommend that you arrange your return within 7 days of your delivery date to ensure that it arrives with us within 14 days.

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

When trying on footwear, please take care not to mark the soles or damage the shoe box.

If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.

Swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you wish to return an item, please email us at : info@hcpersonalshopper.co.uk

Refunds

Once your return has been received and accepted by HC, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. We recommend using Royal Mail for your return, as-well as tracked and insured for your own benefit.

If you are eligible, we may be able to issue your refund as HC credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. Items are checked and photographed before being shipped. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please email us within 48 hours of the item being delivered. We will help you arrange a return and process a full refund for the defective item.